MyDesignerly offers Free shipping for all non-international orders. Shipping provider is UPS Ground – Shipped with insurance and adult signature confirmation at delivery. Orders cannot be rerouted for pick up from a local UPS store. Orders cannot be rerouted to a different address for delivery. MyDesignerly may, at it’s discretion, require a confirmation email from the buyer that confirm’s they underst
Generally your purchase is shipped within 1 business day. Please review your purchased listing to see if there are any disclaimers about processing time.
Shipping is through UPS Ground. Orders are shipped from Pennsylvania. Shipping time frame varies depending on your location. UPS Ground estimates between 1-5 business days depending on your location. Estimates for your shipment to arrive vary between 2-6 business days depending on your location.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
If you are choosing Domestic Express shipping before 12:00 noon pm (Pacific Time), please contact us by phone and we may be able to ship same day.
SATURDAYS & WEEKENDS
MyDesignerly does not ship out on weekends. Orders made over the weekend or over a holiday will ship out the next business day, unless otherwise described in the listing.
Order changes are not allowed. Orders may be cancelled and replaced if a change needs to be made.
We do not ship orders over $1000 to a Post Office Box. Exceptions to this may cause a delay prior to shipping. Insurance and handling charges may be assessed
We ship with signature required due to the value of our items. We will not ship out inventory without the signature requirement
SHIPPING TO NON-BILLING ADDRESS
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
SHIPPING TO A BUSINESS
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
Ground: If more than one purchase is made, both will be shipped for free. We will determine whether or not they should be placed in separate boxes.
Express & International: The number of items shipped, size of the items and the dimensions on the order will determine the shipping cost.
If two or more orders are placed and buyer would like combined, actual cost will be determined and refund will be made after shipping. If the items are located in different MyDesignerly locations, we will treat as separate orders unless there is a request to combine—such requests may cause a 1-2 day delay
Orders With Multiple Items
If there is a multiple-item order and items are at different MyDesignerly shipping locations they may be shipped separately. There will be no increase of the shipping charge to you.
INFORMATION FOR INTERNATIONAL BUYERS/SUPPLIERS
DESTINATION CUSTOMS IN YOUR COUNTRY
Custom requirements are different for each country. Please learn about the Customs processing for your Country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply. We indicate all items as used and declare the value. We also declare that the item is purchased merchandise. We can not declare as “gift”.
INTERNATIONAL CURRENCY INFORMATION
We do accept returns as stated in policy for international shipments. However because of the fluctuation of all countries currency the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns. We do not refund shipping costs. We are not responsible for return shipping costs.
ALL ELIGIBLE RETURNS WILL BE REFUNDED TO THE BUYER USING THE SAME FORM OF PAYMENT WHICH WAS ORIGINALLY USED TO MAKE THE PURCHASE.
IF YOU CHANGE BANKS/CREDIT CARD INFO BETWEEN THE PURCHASE AND THE RETURN, IT IS YOUR RESPONSIBILITY TO CONTACT YOUR PREVIOUS INSTITUTION AND ADVISE THAT A REFUND WILL BE SENT TO PREVIOUS ACCOUNT.
REFUND FUNDS CANNOT BE USED TOWARD ANOTHER PURCHASE. THE REFUNDED TRANSACTION NEEDS TO BE COMPLETED PER ITEM.
MYDESIGNERLY WILL PROCESS REFUNDS WITHIN 24 TO 48 HOURS OF RECEIPT.
IF A BANK GIFT CARD WAS USED FOR THE PURCHASE, PLEASE DO NOT DISCARD CARD UNTIL YOU ARE CERTAIN THE ITEM WILL NOT BE RETURNED.
ITEM CONDITION & TAGS
OUR MYDESIGNERLY TAG RETURN TAG MUST BE ATTACHED TO RECEIVE A FULL REFUND. PLEASE RETURN ITEMS IN THE DUST BAGS PROVIDED.
ITEM MUST BE IN THE SAME CONDITION WITH NO MISSING “EXTRAS” (DUST BAG, BOX, LOCK, ETC.)
IF ITEM IS RETURNED TO MYDESIGNERLY BUT IT NOT ELIGIBLE FOR FULL REFUND DUE TO SHIPPING AFTER 7 DAYS OF PURCHASE, THE RETURN WILL BE CONSIDERED AS A "BUY BACK" AT 70% OF THE PURCHASE PRICE IF IT MEETS THAT PROGRAMS QUALIFICATIONS.
TO HELP AVOID YOU HAVING TO DEAL WITH RETURNS, PLEASE REVIEW BOTH THE DESCRIPTION AND PHOTOS. PLEASE NOTE SIZE AND FLAWS IN THE LISTING OF DESCRIPTION AND PHOTOS. PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR YOUR RETURN SHIPPING COSTS. MYDESIGNERLY ONLY PROVIDES FREE SHIPPING FOR YOUR ORDER, NOT FOR YOUR RETURN. THANK YOU!
AS A RE-SELLER OF PREVIOUSLY OWNED LUXURY GOODS AND WE SELL AS IS, WE DO NOT PROVIDE A “WARRANTY” OF THE WORKMANSHIP OF THE BRAND—THAT WOULD BE COVERED BY THE BRAND MANUFACTURER AND YOU SHOULD CONTACT THEM.