REFUND POLICY
Returns
Returns are accepted within 7 days if you would change your mind. The item must be returned in the same exact condition as it was sent. There will be a 20% restocking fee for each return. The buyer is responsible for shipping the item back to us within 3 to 5 business days after the return request is approved.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you would change your mind and need to exchange it for the another item, send us an email at [email protected] and send your item to respective address as advised in our email communication. The same restocking fee of 20% of the total price will apply to your exchange(s).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
When return(s) occur and you get approval for your return(s), please contact us at [email protected] for an address where you can ship your return(s) to.
You will be responsible for paying for your own shipping costs and shipping labels for returning your item(s).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We suggest that you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Thank you for shopping at AEDELUXE.COM!
